Hi there,
I apologise if this is in the wrong section, but I couldn't find the appropriate one.
Basically, when I started my job I get paid 1 month in arrears. So in the month of October, it wasn't possible for us to pay our council tax. We called up the council and we agreed to pay 1.5 months in November and in December. All was fine, in November we paid 1.5 months. On 2nd December we, again, transferred 1.5 months which would of brought us up to date. Then on the 6th of December, we received a letter to say we hadn't paid. We called them Monday morning (as they were already closed when we got the letter) and they confirmed that they had the money.
Then, on Saturday we received a letter saying we were being summoned to court for not paying (despite even the court letter itself saying we were actually up-to-date and only owed Jan, Feb and March payments (2014). So, my partner called the council and they basically told us they will drop it if we pay a £55 admin fee. We said no since it wasn't our mistake. I then called up as I wasn't happy with the resolution that was suggested, and magically all evidence of us ever calling in to say we wanted to make the payments for October in 2 halves have disappeared - keep in mind, this was fine all of October and November, it is only when they have made a mistake they can't find any record of it.
All that is on our accounts are cryptic messages from the people we spoke to. For example, one says "Advised to call back once payments have been made". But no knowledge of us requesting to pay in 2 x installments.
Can anyone offer any advice on this? I'm extremely worried about this :(
Thanks in advance.
I apologise if this is in the wrong section, but I couldn't find the appropriate one.
Basically, when I started my job I get paid 1 month in arrears. So in the month of October, it wasn't possible for us to pay our council tax. We called up the council and we agreed to pay 1.5 months in November and in December. All was fine, in November we paid 1.5 months. On 2nd December we, again, transferred 1.5 months which would of brought us up to date. Then on the 6th of December, we received a letter to say we hadn't paid. We called them Monday morning (as they were already closed when we got the letter) and they confirmed that they had the money.
Then, on Saturday we received a letter saying we were being summoned to court for not paying (despite even the court letter itself saying we were actually up-to-date and only owed Jan, Feb and March payments (2014). So, my partner called the council and they basically told us they will drop it if we pay a £55 admin fee. We said no since it wasn't our mistake. I then called up as I wasn't happy with the resolution that was suggested, and magically all evidence of us ever calling in to say we wanted to make the payments for October in 2 halves have disappeared - keep in mind, this was fine all of October and November, it is only when they have made a mistake they can't find any record of it.
All that is on our accounts are cryptic messages from the people we spoke to. For example, one says "Advised to call back once payments have been made". But no knowledge of us requesting to pay in 2 x installments.
Can anyone offer any advice on this? I'm extremely worried about this :(
Thanks in advance.